Shipping & Delivery
Australia: Purchases under the value of $100 are a flat rate of $10 and free shipping above $100.
Orders are dispatched within 1-3 business days and you can follow the journey of your package in your order confirmation email.
Unfortunately due to the current pandemic there are delays with shipping, however we are trying to send packages by the fastest means possible.
Other countries: Unfortunately we are not currently shipping internationally.
Carbon offset delivery
We have chosen courier companies within Australia and around the world which supports a carbon offset service, ensuring that what logistics we do require is funded into creating something better. Sendle, Couriers Please and Australia Post being our favourites.
Packaging
The packaging you will receive will depend on the size of the items. We love to reduce, reuse and use recycled and biodegradable packaging.
Local Pick up
Free Local pick up is available from Mt NASURA WA 6112. This is an option available and we will send you the exact address to pick up from.
Shipping of Return Items
Please contact kam@thenappyguru.com.au to discuss returning your product.
If you are returning a product due to change of mind, you will be responsible for paying for your own shipping costs for returning your item.
If there is an issue with your product and a fault is found we will cover the cost of return shipping and it will be returned to you with your refund or in addition with the product replacement.