Returns & Refunds

Returns

Here at the Nappy & More Eco Store we want you to be 100% satisfied with your purchase which is why we offer a happiness
guarantee policy!

This means that if you are not completely happy with your order you are welcome to return the products for a refund, exchange
or store credit.

Change of mind items must be returned within 14 days of receiving and in original packaging for a full refund.

Unfortunately due to hygiene reasons there are no refunds for cloth nappies and products that have been washed, worn or used.

If there is a fault with the product please contact us as soon as possible (within 14 days of receiving the product) and we will try to
rectify the issue and offer an exchange, refund or store credit.  

How to return

 

1.   Lodge a return/refund/request enquiry by emailing kam@thenappyguru.com.au

2.   Reference your order number and email address used when placing the order and provide purchase receipt.

3.   Advise which item/s you wish to return and why and your preference for exchange or refund or store credit.

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of the refund, exchange or store credit. If you are approved for the refund then your
refund will be processed within 1-2 business days.